Frequently Asked Questions

Initially YEGOMOTO service will be available in the City of Kigali but will soon expand to cover other cities too.

Our drivers are easily recognizable by their bright red YEGOMOTO helmets. Simply flag one down when you see it!

Our App will allow you to summon a YEGOMOTO or pre-book one for a later time. You just to wait just a little bit longer, but we promise it will be well worth it!

Once you get on the Moto, the driver will start the trip on the YEGOMOTO Meter, which is mounted on the right hand-side of the handlebar. You will see a green button on the top corner; this means that the Meter is ON. During the trip the Meter will display the Fare, elapsed time and distance travelled as you enjoy the ride!

At present, you will pay in cash. Soon our Meter will let you pay with Airtel Money, MTN Mobile Money or Tigo Cash. Debit and Credit Card will soon be supported too!

Each ride is tagged with a unique Trip Code.

You can find the Trip Code on the top of the YEGOMOTO Meter’s screen. Remember to note Trip Code in case you want to share feedback about your ride experience or to log a complaint for a particular trip.

You may send an email to 9191@yegomoto.com

If your complaint is related to a specific ride, then please mention the Trip Code and details of what went wrong.

We will respond to your complaint/query within 24 working hours.

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